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FAQ

How does a Home Watch company qualify to become an Accredited Member of the National Home Watch Association? 

Not all companies qualify for membership in the National Home Watch Association. Every member has been carefully screened. References have been checked, and insurance, bonding and licenses (if applicable) have been verified. Each member has agreed to adhere to our Code of Ethics and set of standards. Membership in the NHWA can be verified by visiting our NHWA Accredited Member Locations Page or by contacting the NHWA today. 

What is a Home Watch service? 

Home Watch is a visual inspection of a home or property looking for obvious issues. A Home Watch service is designed to give you peace of mind while you are away from your home. The official definition of Home Watch is “A visual inspection of a home or property, looking for obvious issues.” So, your home is being inspected by professionals looking for potential problems. Most companies will design a checklist based on your individual needs and concerns. If a situation does arise, you will be notified so the problem can be dealt with in an efficient and cost-effective manner.

Why do I need a Home Watch service? 

Actually, the question is, how can you not have one? So many things can happen to your home in your absence: break-ins, water leaks, electrical problems, insects, mold, and storms, to name a few. Conversely, preventive measures such as storm preparation and proactive maintenance should prevent many situations from arising. Even if you have a trusted neighbor or relative nearby, having a professional acting on your behalf is a much better and more effective option. 

What if I have a situation at my home? 

The Home Watch professional’s experience and judgment will allow them to handle any situation with a calculated response. If the situation is an emergency, it will be handled in the fastest, safest, and most cost-effective way. In a non-emergency situation, you will be contacted to discuss and implement a course of action.

Is a Home Watch service a security service? 

Not as a rule; however, having a visible presence in your empty home may act as a crime deterrent. Most Home Watch companies answer alarm calls and are familiar to local law enforcement. 

Is HBB Home Watch Service Insured? 

Yes, HBB Homewatch is insured and vetted.

What is the minimum number of visits per month? 

We recommend weekly visits but will not perform less than one visit every other week. That would be at minimum two (2) visits per month. A single monthly visit would have too much time between visits and is not recommended for an unoccupied home.

Do you visit my home after storms? 

Yes, we can provide PRE and POST storm visits to ensure your home is ready for a storm or to confirm the condition of your home after a storm. 

Why are your fees slightly higher than other service providers? 

We are firm believers in that you get what you pay for. We at HBB Home Watch Service aim to compete on QUALITY not PRICE. We take pride in bringing you professional service which we feel incorporates the best-in-class service in the industry. We are Accredited NHWA members, Certified Home Watch Professionals, vetted & Insured. When you get quotes from others that are lower you should consider the experience and their level of commitment. Usually, the lower quotes come from neighbors or part-time home watchers who are not trained, background checked, bonded, or insured. 

What does it mean to be accredited from the National Home Watch Association (NHWA)? 

Accredited members of the National Home Watch Association must pass strict vetting processes that include: 

  • Criminal background checks on all company principals 

  • Proper insurance coverage – both general and professional liability 

  • Proper bonding 

  • Consumer complain checks 

  • Truthful website and advertising content 

  • Adherence to the NHWA’s Code of Ethics 

  • Commitment to the NHWA’s Mission Statement 

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